Accessible Transit Services

ADA Paratransit

In accordance with 49 CFR Parts 27 and 37, ADA Paratransit service is available for individuals unable to use the fixed route public bus system, Shoreline Metro. Service includes origin-to-destination service with assistance from the first door to the vehicle and from the vehicle to the first door. Certification to use this program is required.

Eligibility:

• An individual with a disability who is unable to board, ride, or disembark from a fully accessible Shoreline Metro bus (4 and under must have a parent or guardian); or
• An individual with a disability who is able to board, ride, or disembark from a fully accessible Shoreline Metro bus, however, an accessible vehicle is not available on the regular bus system; or
• An individual who as a specific impairment-related condition, which prevents the individual from getting to or from a boarding or departure location of the regular bus system.

ADA Paratransit-eligible customers may qualify for seasonal (conditional), temporary or life (unconditional) certification based on their individual circumstances. A change of home address and/or to a disability will require a review of customer eligibility.

Service Hours: Paratransit service is available from 5:15 a.m. to 8:15 p.m., Monday through Friday and 8:45am to 4:15pm on Saturdays. Service is provided on Good Friday, Black Friday, Christmas Eve and New Years Eve; however, the offices are closed. Trip reservations must be made an extra day in advance for trips the day after these holidays. Service is provided 5:15 a.m. to 5:15 p.m. on Christmas Eve and New Year’s Eve. There is no service on New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day.

Service Area: The trip origin and destination must be within ¾ of a mile from a fixed route and operate within the Cities of Sheboygan and Sheboygan Falls and the Village of Kohler. There is no service provided across municipal boundaries that may be within ¾ of a mile from a fixed route but are in a municipality that is not a funding partner with Shoreline Metro.

Fare Information: Metro Connection uses “token-less” fare media.  Trips are paid in advance and applied to a customer’s account.  Each time a trip is taken, a trip gets deducted from the account. Customers may apply as little or as much as they want to their account. Agency information is below.

• Single Regular Trip  | $3.00 per one-way trip
• Guests | $3.00 per one-way trip
• Personal Care Attendants | FREE

ADA law allows Metro Connection up to 21-days to process an application and make a determination on an individual’s eligibility. Applications submitted using the convenient online form are received and reviewed in a much more timely manner. (49 CFR Part 37, Subpart F)

Trip Reservations: Trip reservations can be made weekdays from 8:00 a.m. to 3:00 p.m. Trips for the next service day must be made by 3:00 p.m. (Friday by 3:00 p.m. for Monday trips.) Reservations may be made by contacting Metro Connection at (920) 459-3281, Option 2.

Visitor Policy: Paratransit service will be provided to ADA eligible visitors. If an individual has been certified as “ADA paratransit eligible” by another public entity, that certification shall be honored for up to 21-days in a 365-day period. If an individual claims ADA paratransit eligibility, they are entitled to presumptive eligibility for up to 21-days in a 365-day period. If service is required beyond 21-days, local certification will be required and an application must be completed.

Additional Resources for All Services:

• Metro Connection Services Brochure
• ADA Paratransit Program for Shoreline Metro
• Customer Conduct & Responsibilities
• Reasonable Modification Request Form
• ADA 49 CFR Part 37 Complaint Form

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County Specialized Services

The County Specialized Services for Elderly and Disabled individuals is a transportation option for qualified individuals for medical, nutritional and employment (first priority and may be scheduled up to two (2) months in advance) and social appointments (first come first serve basis and may be scheduled up to three (3) weeks in advance).  A physician’s authorization certification may be required by Metro Connection before service can be provided. Service includes door-to-door service with assistance from the first door to the vehicle and from the vehicle to the first door. Eligibility criteria for this program includes:

Eligibility:

• Individuals over the age of 60-years; or
• Individuals under 60-years with a qualifying disability (4 and under must have a parent or guardian).

County-eligible customers may qualify for seasonal (conditional) or life (unconditional) certification based on their individual circumstances. A change of home address and or to a disability may disqualify a customer from eligibility.

Service Hours: Service is available weekdays from 7:30 a.m. to 3:30 p.m. Plymouth is serviced on Wednesdays and Fridays from 7:30 a.m. to 3:30 p.m. Service is provided within Plymouth only. Service is provided on Good Friday, Black Friday, Christmas Eve and New Years Eve; however, the offices are closed. Trip reservations must be made an extra day in advance for trips the day after these holidays. There is no service on New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day or New Year’s Eve.

Service Area: The service area includes the Cities of Sheboygan and Sheboygan Falls, and Village of Kohler. Additionally, service is available on Wednesdays and Fridays in Plymouth. Limited service is also available in Oostburg and Cedar Grove. Meal site trips are also available.

Fare Information: Metro Connection uses “token-less” fare media.  Trips are paid in advance and applied to a customer’s account.  Each time a trip is taken, a trip gets deducted from the account. Customers may apply as little or as much as they want to their account. Agency information is below.

• Single Regular Trip  | $3.00 per one-way trip
• Guests | $3.00 per one-way trip
• Personal Care Attendants | FREE

Metro Connection has up to 21-days to process an application and make a determination on an individual’s eligibility. Applications submitted using the convenient online form are received and reviewed in a much more timely manner.

Trip Reservations: Trip reservations can be made weekdays from 8:00 a.m. to 3:00 p.m. Trips for the next service day must be made by 3:00 p.m. (Friday by 3:00 p.m. for Monday trips.) Reservations may be made by contacting Metro Connection at (920) 459-3281, Option 2.

Additional Resources for All Services:

• Metro Connection Services Brochure
• ADA Paratransit Program for Shoreline Metro
• Customer Conduct & Responsibilities
• Reasonable Modification Request Form
• Customer Complaint Form

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Additional Program Fares

Agency Fares:  Customers that are clients of an agency may have their transportation covered by the agency.  Customers are required to provide agency information as part of the application process to assist Metro Connection with the approval process.  Social service agencies servicing the Sheboygan Area include Nursing Homes, IRIS, Inclusa, Community Care, My Choice Wisconsin, Department of Vocational Resources (DVR), Veyo (Non-emergency medical transportation provider) as well as others.

• Single Agency Trip  | $20.00 per one-way trip
• Guests  | $3.00 per one-way trip
• Personal Care Attendants | FREE

Agency fares must be coordinated and paid through the Metro Connection office located at 608 S Commerce Street, Sheboygan, WI  53081 or by calling (920) 459-3281, Option 2.

Premium Fares:  Customers may also take advantage of premium services including Same-Day Trip Reservations, Same-Day Trip Changes or Requesting a Second Bus (when customer “no shows” for return trip pick up).  Customers must be certified in one or both services to be eligible. (Agency trips are not eligible for premium service.)

• Single Premium Trip  | $6.00 per one-way trip
• Guests  | $6.00 per one-way trip
• Personal Care Attendants | FREE