Know Your Rights (Title VI)
Shoreline Metro complies with Title VI of the Civil Rights Act of 1964, which “prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” (42 U.S.C. Section 2000d).”
Any person who believes that he or she, individually or as a member of any specific class of persons, has been subjected to discrimination on the basis of race, color, or national origin may file a written complaint.
Filing A General Complaint
Shoreline Metro prides itself on providing safe, affordable, and dependable specialized transportation to individuals with a disability, the senior community, and users unable to use the fixed route. If for any reason the service does not live up to these expectations, passengers are encouraged to register a complaint with Shoreline Metro. A thorough and prompt investigation of all complaints shall be conducted by Shoreline Metro. Customers filing a complaint will remain anonymous.
- All complaints will be documented at the source (driver, dispatch, ADA coordinator, supervisor, etc).
- The complaint will then be submitted to an Operations Supervisor for review and action.
- The Operations Supervisor will investigate the nature of the complaint both with the customer and the alleged offender.
- The Operations Supervisor will contact the customer with the results of the complaint and offer (if necessary) restitution as a result of the incident no later than five (5) working days from the original date of the complaint.
- The Operations Supervisor will file the complaint. A copy may be submitted to the Director of Transit.
Policy for Fare and Service Changes
Shoreline Metro will specifically seek public comment through a public hearing on major fare and service changes under any of the following circumstances:
- Any increase or decrease to fixed route fares;
- Any increase or decrease to the ADA paratransit fare;
- Any decrease in service in which 10% or more of the total system services is considered for elimination;
- Any decrease in service in which 10% or more of Route 20 is considered for elimination or change;
When circumstances dictate the solicitation of public comment, open public meetings and public hearings will be held. Additionally, Shoreline Metro may hold listening and training sessions for proposed service changes that do not meet the aforementioned thresholds. Such changes will be posted at least 30 calendar days prior to the implemented changes. All postings shall include the proposed changes, a timeline for the changes and contact information for Shoreline Metro.
The Public Hearing will meet the following criteria:
- Published notice will be given as to the date, time, location and purpose of the public hearing;
- The notice will allow for mailed or emailed written public comment in lieu of attendance at the hearing;
- The public notice will be printed at least 30 calendar days prior to the hearing;
- The public hearing will be held in an accessible location;
- A record of the proceedings will be made with transcripts available to the general public following the public hearing;
- Comments will be received up to the closing of the public hearing. The public hearing shall be no less than one hour. Individuals may be limited to five minutes to present. Presenters will be asked to provide their name and address for the record;
- A full presentation of the proposed service changes will be made by representatives of Shoreline Metro. Handouts and accessible materials (if requested) will be available;
- The Director of Shoreline Metro or the Chairman of the Sheboygan Transit Commission will hold, chair, and moderate the public hearing;
- After the public hearing, the Director of Shoreline Metro will present a summary of the public hearing to the Transit Commission (and Common Council if required) for approval;
Adopted: October 8, 1992/Updated: April 26, 2017