Frequently Asked Questions
Shoreline Metro is here to provide you with answers to frequently or commonly asked questions. If you don’t see the answer to your question here, please feel free to contact us directly so we can assist you!
What is Shoreline Metro?
Shoreline Metro is the public transit provider owned and operated by the City of Sheboygan with service to Sheboygan Falls and Kohler. Shoreline Metro also provides service via Metro Connection on behalf of Sheboygan County to customers in rural Sheboygan County (some restrictions apply). Shoreline Metro is under the direction of the Transit Commission.
How do I use Shoreline Metro or how can I learn how to use Shoreline Metro?
Shoreline Metro is designed to be easy and convenient for all customers. Bus stops are located at every corner along a route as well as at individually signed destinations (bus stop sign) and at sheltered locations (bus stop with a bus shelter). Customers should be at a bus stop about 2-3 minutes prior to the published time. The “Routes and Schedules” page can assist with individual routes and time points along the route. For specific location times, please contact us.
Shoreline Metro offers a Bus Buddy Program for new customers to assist with learning and using the bus. The program is free and is available to all customers.
What are Shoreline Metro’s hours of operation?
Shoreline Metro operates public transit on weekdays from 5:15 a.m. to 8:15 p.m. and Saturdays from 8:45 a.m. to 3:45 p.m. Service on Christmas Eve and New Years Eve (if on a weekday) is from 5:15 a.m. to 5:15 p.m. There is no service on Sundays or major holidays. Northbound and Southbound shuttles are provided during hourly weekday and Saturday service and after routes have ended. Metro Connection (paratransit) follows the same hours of service.
How much does it cost to use Shoreline Metro?
The cash fare is $1.75 per trip (free transfers). Customers may purchase tokens and passes which brings down the average per trip cost. Please visit the Fares page for more information. Metro Connection’s (paratransit) per trip fare is $3.50 for ADA certified customers and $2.50 for County eligible customers.
What is the best way to reach Shoreline Metro if I have a question?
For questions requiring immediate attention, please call us (920) 459-3281. For non time-sensitive questions, please email us at contact@shorelinemetro.com or use the Contact Us form. Customers may also reach us on our Facebook page by sending a private message (the Facebook page is monitored by a third-party company). Shoreline Metro will respond to all communications in a timely manner.
Where does Shoreline Metro post cancellations, delays and other service-related communications?
Shoreline Metro posts all communications related to service delays and cancellations on its website and Facebook page. Communication is also sent to WHBL (www.whbl.com), Sheboygan Press (www.sheboyganpress.com) and to the City of Sheboygan (www.sheboyganwi.gov). Service delays and cancellations are announced as soon as possible with as much notice given as possible.
How do I request the bus to drop me off at my destination?
Shoreline Metro buses have a “stop request” line that is located on the wall next to the windows inside the bus. This line also runs vertically between windows as well. Please pull the line about a block from your destination (or just after the previous bus stop/corner). When pulling the line, a message will light up just above the driver that reads “STOP REQUESTED” and a chime will be played (both notifications are ADA-friendly). Customers that are unsure of their location or how to request the bus to stop at a destination should talk with the driver for further assistance.