Know Your Rights (Title VI)
Shoreline Metro complies with Title VI of the Civil Rights Act of 1964, which “prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” (42 U.S.C. Section 2000d).”
Any person who believes that he or she, individually or as a member of any specific class of persons, has been subjected to discrimination on the basis of race, color, or national origin may file a written complaint.
Filing A General Complaint
Shoreline Metro prides itself on providing safe, affordable, and dependable specialized transportation to individuals with a disability, the senior community, and users unable to use the fixed route. If for any reason the service does not live up to these expectations, passengers are encouraged to register a complaint with Shoreline Metro. A thorough and prompt investigation of all complaints shall be conducted by Shoreline Metro. Customers filing a complaint will remain anonymous.
- All complaints will be documented at the source (driver, dispatch, ADA coordinator, supervisor, etc).
- The complaint will then be submitted to an Operations Supervisor for review and action.
- The Operations Supervisor will investigate the nature of the complaint both with the customer and the alleged offender.
- The Operations Supervisor will contact the customer with the results of the complaint and offer (if necessary) restitution as a result of the incident no later than five (5) working days from the original date of the complaint.
- The Operations Supervisor will file the complaint. A copy may be submitted to the Director of Transit.
Policy for Fare and Service Changes
Shoreline Metro will specifically seek public comment through a public hearing on major fare and service changes under any of the following circumstances:
- Any increase or decrease to fixed route fares;
- Any increase or decrease to the ADA paratransit fare;
- Any decrease in service in which 10% or more of the total system services is considered for elimination;
- Any decrease in service in which 10% or more of Route 20 is considered for elimination or change;
When circumstances dictate the solicitation of public comment, open public meetings and public hearings will be held. Additionally, Shoreline Metro may hold listening and training sessions for proposed service changes that do not meet the aforementioned thresholds. Such changes will be posted at least 30 calendar days prior to the implemented changes. All postings shall include the proposed changes, a timeline for the changes and contact information for Shoreline Metro.
The Public Hearing will meet the following criteria:
- Published notice will be given as to the date, time, location and purpose of the public hearing;
- The notice will allow for mailed or emailed written public comment in lieu of attendance at the hearing;
- The public notice will be printed at least 30 calendar days prior to the hearing;
- The public hearing will be held in an accessible location;
- A record of the proceedings will be made with transcripts available to the general public following the public hearing;
- Comments will be received up to the closing of the public hearing. The public hearing shall be no less than one hour. Individuals may be limited to five minutes to present. Presenters will be asked to provide their name and address for the record;
- A full presentation of the proposed service changes will be made by representatives of Shoreline Metro. Handouts and accessible materials (if requested) will be available;
- The Director of Shoreline Metro or the Chairman of the Sheboygan Transit Commission will hold, chair, and moderate the public hearing;
- After the public hearing, the Director of Shoreline Metro will present a summary of the public hearing to the Transit Commission (and Common Council if required) for approval;
Adopted: October 8, 1992/Updated: April 26, 2017
Shoreline Metro wants you to have a safe and enjoyable ride while using our services. Please show your respect and courtesy to fellow riders, property owners along our bus routes, and your Shoreline Metro drivers by following the conduct guidelines listed below:
- Be at a designated bus stop ready to board on time (drivers will not wait and buses will not circle back);
- Board and depart the bus at only designated stops;
- Exercise good conduct at bus stops;
- Pets are allowed on board the bus but must be in a carrier and not be a threat to other customers;
- Wait for bus to stop before boarding and allow any departing passengers to leave before you board;
- Cross the street after the bus has left the bus stop (DO NOT CROSS IN FRONT OF BUS);
- Remember, exact fare payment is required, and drivers do not make change;
- Seats may be assigned by the bus driver (for failure to comply with these Rider Responsibilities);
- If seated, stay seated while the bus is in motion;
- Keep head, hands and arms inside the bus;
- Be courteous to other passengers and the driver just as you would like to be treated courteously;
- Do not throw anything on, at or out of the bus;
- No eating, drinking or smoking (traditional, e-cigarettes or chewing tobacco) while on the bus or Transfer Point platform (smoking is subject to a citation);
- Refrain from behavior that may cause driver distraction;
- If seated, keep legs, bags and other objects out of the aisle;
- Follow the instructions of the bus driver or bus supervisor;
- Possession or use of controlled substances or alcoholic beverages on buses is strictly prohibited;
- Profane, degrading or threatening comments is strictly prohibited;
One or more of these violations may be enforceable by City of Sheboygan Codes 70-218 and 70-5 resulting in fines up to $500.
Use of Strollers
Shoreline Metro prefers children and infants to be removed from strollers while riding the bus. Shoreline Metro will not deny service to passengers who refuse to remove children from strollers as the sole basis for denying service. Passengers are, however, required to maintain control of such devices at all times. Strollers may be stowed in the cargo rack (folded), stowed between seats (folded), or stowed in the securement areas when unoccupied by customers requesting or requiring the securement area. Passengers will be required to vacate the securement area upon request from a passenger requiring the use of the securement area. Drivers may deploy the ramp to assist with boarding and alighting at the request of the passenger.
Forgot something on the bus? All items found on the bus are kept for 30 days and may be claimed with proper description and identification (if needed) at the Shoreline Metro Transfer Station office at 828 Pennsylvania Ave. It is helpful if you know the date and route(s) used when you lost your item. Please call ahead at (920) 459-3281 to see if the item you lost has been found.